FREQUENTLY ASKED QUESTIONS

All the Information You Need to Know

Commonly asked questions about our products and services can be found below. If you still have questions, please contact us by following the Contact Us Button!

WHAT THERAPIES ARE THERE FOR SLEEP APNEA?

CPAP therapy: The golden standard for treatment of sleep apnea. CPAP machines have come a long way since the 1980s and are now quiet, portable and esthetically pleasing. With new generations of smaller masks, and the assistance of a Registered Respiratory Therapist, it has never been so easy to get used to CPAP therapy. 

Oral Appliance Therapy (OAT): has also been around for several years. This device is obtained through a dentist that specializes in sleep medicine and is usually a secondary consideration for treatment of sleep apnea for insurance providers. The desntist will set the mandible readjustment device to pull the bottom jaw forward creating a bigger opening in the airway during sleep. 

Positional Therapy: generally for snoring cessation or mild sleep apnea associated with positional effects.

Surgery: In some cases surgeries can be recommended although there is a very low success rate at treating sleep apnea without need for more intervention. Also be ready for 2 weeks of pain while you heal from the removal of tissues from your throat and/or nose. 

DO I NEED A REQUISITION FOR A CPAP TRIAL?

CPAP trials are recommended by the doctor after a polysomnography test and a diagnosis of sleep apnea. Anyone that has a prescription or requisition for CPAP Trial can start a CPAP trial. Fees may be applied in certain cicurmstances.

HOW MUCH IS A CPAP RENTAL?

A CPAP Rental is $150.00 per month.

HOW MUCH DO CPAP TRIALS COST?

In order to provide the best therapeutic care to you, charges for the trial enable us to be able to provide those services such as cleaning and disinfecting equipment, tailored appointments, CPAP monitoring, reports to physicians, CPAP mask fittings, troubleshoots, etc. Charges do vary depending on the equipment. However, the average price for a trial is $150.00 which is applied to the final price of the CPAP package if you pursue CPAP therapy.

HOW MUCH DOES THE ADP FUND FOR THE CPAP THERAPY?

The ADP assists with 75% of the cost of the CPAP machine. This does not include monitoring services, CPAP Masks, CPAP tube or rental fees. They also ONLY fund the initial purchase of the CPAP machine.

WHAT IS THE RETURN POLICY?

All medical equipment sales are final. There may be an exchange of items in certain circumstances.

HOW MUCH DOES SHIPPING COST?

Shipping costs will vary depending on where the parcel is going and the dimensions and weight of the package.

WHY SHOULD I CHOOSE CAPITAL HOME MEDICAL EQUIPMENT?

There are many great medical stores in Ottawa. CHME is one of the leading medical supplies stores in the Ottawa region with knowledgeable and educated staff that will help you from start to finish. Our extensive training programs provide all our staff with superior knowledge on the medical equipment so you don't have to!

DO YOU OFFER WHEELCHAIR SERVICES?

Yes! We offer custom wheelchair rentals and sales as well as custom ramps. Whatever your needs are, trust CHME to exceed your expectations.

DO YOU SELL HOSPITAL BEDS?

Yes! Being a major distributer and vendor for a plethora of medical manufacturers, we can offer the most competitive pricing on hospital beds for home use. Book one today!

DO I NEED A PRESCRIPTION FOR OXYGEN THERAPY?

Believe it or not Oxygen is a drug. The air we breathe is made up of 20-21% oxygen and 79-80% nitrogen. Higher concentrations of oxygen for prolonged periods of time can have adverse effects such as oxygen toxicity and lung scarring due to increased free oxygen radicals. Therefore it is in the best practice to obtain an oxygen thearpy for your MAIN oxygen therapy equipment. You do not require a prescription for Portable Oxygen Concentrators as that is for ambulation only and never should be used as a main oxygen therapy device.

WHY ARE CPAP MASK PRICES HIGHER IN STORE?

We position ourselves to be competitive compared to all local competitors. Unlike online "support", in-store support you get the experience of a therapist in deciding on a mask, face measurements, a mask fitting, a 30 day mask guarantee as well as phone follow ups as needed.

CAN I PURCHASE OR RENT MY EQUIPMENT?

We have rental and purchase options for you whether its for hospital beds, wheelchairs, walkers, CPAP etc. Inquire today for more information.

WHAT IS OPTIFAST 900 AND WHY DO I NEED A PRESCRIPTION?

Optifast 900 is a meal replacement to assist in the reduction in obesity and weight reduction prior to bariatric surgery. To align ourselves with the manufacturer's guidelines, effective September 20 2021 we have requested all prescriptions to be sent to info@capitalmedicalsupply.ca. Once the prescription is on file AND you are signed in to the CapitalMedicalSupply.ca website, you will be able to proceed with ordering the optifast 900. Contact us for more questions or guidance.